Who is 24 Carat Cleaning?
We are an independent locally run cleaning company specialising in all aspects of domestic cleaning and duties. Dedicated to deliver a quality service to all our clients in the York, Harrogate, Wetherby, Knaresborough and surrounding areas.
Will I need to sign a contract?
Yes. Our regular cleaning contract is on a one month rolling basis.
Do you have a minimum number of hours?
The minimum number of hours for the regular cleaning service is two per week.
How do you choose your cleaners?
We take great care in choosing cleaners who are experienced in cleaning and we interview all our cleaners in their own home. This helps us establish the cleanliness of their home and how they will care for your home. Before they are employed by us we also carry out all the relevant ID and proof of residence check. We finally take up references to maintain our high standard of dedicated cleaner.
How soon can you find a cleaner for me?
We can usually find you a cleaner within 3 working days.
Will the same cleaner visit me every week?
As it is important to build up a good business relationship with the person who cleans for you we ensure that you get the same cleaner every week. We will also introduce you to the cleaner on the first visit. This will give you both the opportunity to discuss your requirements, days and times. There is no pressure to accept the first cleaner we choose for you.
What if I am not happy with the cleaner?
In the unlikely event that you are not happy with the cleaner we have provided for you all you need to do is call us. We can remedy the situation as soon as possible. If you’re happy we are happy.
Do you have insurance cover?
Yes, we have public liability insurance up to £1,000,000
What duties will the cleaner carry out?
We can tailor the cleaning duties to your personal requirements but here are just a few things we can do for you. Furniture polishing, cleaning floors, vacuuming carpets, cleaning down kitchen units and work surfaces, full bathroom cleans, cooker cleaning, interior windows, ironing, dusting, oven cleaning and much more!!
Do I have to supply cleaning materials?
As our clients prefer to specify the cleaning materials used in their own home you must supply your own cleaning materials. Due to health and safety bleach is a banned substance and will not be used.
Do I need to be at home when the cleaner cleans?
No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.
We hope we have covered the important things. If you have a question that isn’t answered, please contact us.